Guarantee / Warranty / Returns



  • 1 Sales parties

Seller: The owner of the online store is the company BUOS Sp. z o.o. with its registered office: ul. Poznańska 81, 05-850 Bronisze, Poland.

Buyer: A natural person, a company making purchases in the online store the order form generated on the store's website.

  • 2 General provisions
  1. The seller sells goods through the storeinternet (hereinafter referred to as the Store).
  2. All prices in the Store are expressed in Polish zlotys and include VAT.
  3. All products in the Store's offer are brand new and are covered by a 12-month perioda guarantee provided by the Store or authorized manufacturer's points.
  4. The provision of sec. 4 does not apply to products for which the description states that they are on sale products, describes the current condition of the product and its lowered price.
  • 3 Orders
  1. Orders can be placed via the panel for wholesale customers
  2. Orders via the Internet can be placed 24 hours a day, all year round.
  3. Orders placed on working days after 2 p.m., on Saturdays, Sundays and public holidays are acceptedfor implementation on the next business day.
  4. To place an order, registration (login) of the Buyer is required. Registration requires, inter alia,providing an e-mail address (login) and setting a password. After registering and upon confirmation of the Buyer, an account is created to track the status of the order, and registerorder history, etc.
  5. The Buyer may at any time resign from keeping an account for him by deleting it orsending an e-mail with a request to delete the account to the following address:
  6. After placing the order, the Buyer receives automatically to the e-mail address provided by hima message with the details of the order generated by the Store.
  7. The conclusion of the contract between the Seller and the Buyer takes place upon the reservation of the goods in the

Store system. Reservation of goods takes place after the correct product order has been madeavailable (marked as available) in the Store's system. The subject of the sales contract are goodslisted in the order and marked as available.

  1. In the case of products visible in the Store and marked as "unavailable" or "on request",the conclusion of the sales contract is possible only after consultation by phone or e-mail witha representative of the Seller of the terms of the contract.
  2. In the Store, the time of order fulfillment is given for each product. This is the time elapsed fromplacing the order until the package is sent from the store, with only business days being taken into accounttaking into account the provisions of sec. 3.
  3. A receipt or invoice is attached to each executed order.
  4. The invoice may be issued by the Seller on the basis of the original proof of purchase (receipt)up to 7 days from the date of purchase.
  5. All fees related to the execution of the order are listed in the summaryorders, and all items visible in the summary are included in the sales document,invoice or receipt.
  • 4 Shipment of goods

The ordered goods are shipped by the Store via shipping companies (eg UPS, DPD, InPost, Polish Post, etc.) or available for collection by the customer at the main warehouse at ul. Poznańska 81,05-850 Bronisze.

The cost of delivery of the ordered goods is specified in the order form depending onchoosing the method of delivery or collection of goods. The store charges a fee for re-shipping by the applicable price list in the event that the buyer filled in wrong delivery address.

Receipt of the parcel from the courier company should be confirmed by a receipt. Buyer picking up the subject of the order is obliged to check whether the parcel is not mechanically damaged.

  • 5 Privacy protection
  1. In accordance with the Act of August 29, 1997 on the protection of personal data, the controllerof personal data is BUOS Spółka z o.o. ul. Poznańska 81, 05-850 Bronisze, Poland - NIP: PL 118-00-73-193,Regon: 010837144, Concession of the Ministry of Interior and Administration: B-283/2003, KRS: 0000051024.
  2. The Buyer agrees to the processing of their personal data provided in the order for purposes of the order fulfillment.
  1. The Seller may process the personal data of the Buyer when it is necessary for legal fulfillment of justified purposes carried out by the Seller, and the processing does not violate the rights and the freedom of the data subject, in particular for the purpose of direct marketing of the own products or services.
  1. Pursuant to Art. 24 sec. 1 point 3 of the Act of August 29, 1997 on the protection of personal data, the Buyer has the right to inspect and modify their personal data in anytime as well as requesting their removal from the database.
  2. The Seller will not process or share data about Buyers and purchases made by Buyers with other entities outside of the cooperating entities acting as intermediariesorders.
  • 7 Intellectual property

It is forbidden to use any materials published on the Store's website (including photos and descriptions of goods) without the written consent of the Seller.

  • 8 Final provisions
  1. In order to use the services provided under these regulations, the Buyer shouldhave a web browser: Internet Explorer version not earlier than 7.0 or Mozilla FireFox version not earlier than 3.0 or Chrome (all versions) or Opera version not earlier than 2 andJava Script support enabled.
  2. The Seller may amend these Regulations. The amended Regulations come into forcewithin 7 days of being made available via a message sent to the e-mail address provided by the Buyer,unless the Buyer submits a notice of termination within this period.
  3. The parties will try to resolve amicably all disputes arising from the purchase/sale agreement.
  4. In matters not covered by the above Regulations, the relevant provisions of the Civil Code and related legal acts shall apply.
  5. In case of any doubts or questions, please contact us by phone (22) 812-07-57 or by e-mail at the address or




Depending on the value of the order, the chosen form of delivery and your own preferences,you can choose one of the following payment methods:

  • Bank transfer - payments should be made to the indicated bank account number, which we will provide you inan email confirming the acceptance of the order. You can make the transfer via the Internet, at the post office or in a bank. After the payment is credited to our account, we will start processing the order.
  • Payment in cash when goods are collected in person - by selecting this payment option, it is enough to make the appropriate cash paymentwhen you collect the goods.
  • Card payment when goods are collected in person - Visa, Visa Electron, MasterCard, Maestro. (ask your account manager for more details - this form of payment may be associated with a reduction in the rebate threshold).
  • PayU system - ask your account manager for more details.


When placing an order on the BUOS B2B platform, our customers canchoose the method of goods delivery.

Fast, reliable and safe - check the forms of delivery and choose a solution for You.


  • Courier company - delivery is carried out by a professional courier company DPD. Choosing a couriermeans convenience and certainty that your order will arrive on time at an affordable price. Remember thatthe shipments are for NON-CONCESSIONAL products only. When placing mixed order (Weapons + Accessories), the order will be divided into two ways of implementation (personal collection + shipping).
  • Polish Post - classic registered mail still available on offer - delivery time up to 14 days.
  • Personal collection is the easiest way to collect ordered goods - please visitour main warehouse at:

Poznańska 81
05-850 Bronisze

(convenient access via the S8 route without the need to enter Warsaw)

Warehouse opening hours: Mon-Fri 9:00 am - 4:00 pm

 Basic price list for services:

Delivery method  - Prepayment and online payment

Domestic Courier - DPD - PLN 20

Polish Post - registered letter -  from PLN 6.50

Personal collection ul. Poznańska 81, 08-850 Bronisze -  0 PLN


You will see the total cost of delivery for your order after you have added products to your basket and selected your preferredmethods of delivery and payment.

In case of doubt, your account manager will contact you to confirmtransaction and costs.

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